Reviews
Connor Benton
10 hours ago
I bought a piano about 2 years ago from Cooper Piano and can't recommend them enough! At the time, Kyle and Laura were quick to answer any questions I had, and I was able to make a great deal that I have yet to regret!
With my purchase, they even offered me their professional moving service free of charge (the move was very simple). They showed up at the exact time I was expecting and it took them no longer than 10 minutes to get everything inside. I have also done a tuning through them and it was nothing but professional. If I ever decide to purchase a new piano later down the road, Cooper Piano will be the first place I will call without hesitation.
With my purchase, they even offered me their professional moving service free of charge (the move was very simple). They showed up at the exact time I was expecting and it took them no longer than 10 minutes to get everything inside. I have also done a tuning through them and it was nothing but professional. If I ever decide to purchase a new piano later down the road, Cooper Piano will be the first place I will call without hesitation.
Rajesh Sebastian
3 weeks ago
I had a great experience with this piano moving service. They arrived right on time for pickup and delivered exactly as scheduled, which made the entire process stress-free. The team handled the piano with extreme care while moving. What really stood out was their pricing- it was very reasonable compared to several other quotes I received. Overall, I’m extremely satisfied with their service. Next time, I won’t even bother checking with other vendors-I’ll go straight to them.
Response from the owner:Thanks so much for the kind review Rajesh! We're glad we could help make the move as stress free as we can! Best, -laura cooper
Connie Manguno
2 months ago
Trevor Walker, Piano Technician, came to our home to tune baby grand. He was very professional, knowledgeable, and personable, and I can’t recommend him highly enough! Thanks for outstanding work.
Response from the owner:Thanks Connie! Trevor is awesome, we're lucky to have him on the team! -Laura Cooper
Kim Austin
2 months ago
This is an amazing company and group of people. Answered my questions outside of business hours and completed the purchase on the weekend! Product knowledge is unsurpassed by anyone else I spoke to. Congratulations on a multigenerational successful business!! Thank you Kyle, Laura and Team!
Response from the owner:We had a great time working with you! Pianos are the BEST valentines day gift. Happy playing! -Laura Cooper
Pamela Lemos
2 months ago
Adrian and a team mate delivered my mom’s grand piano to us here in Acworth. They arrived on time but immediately realized they had the wrong piano on the truck. Instead of telling us we would have to reschedule Adrian assured me that he could make a trip back to the warehouse, get the right piano, and have it delivered that day. He and his teammate were back in about an hour or so with my mom’s piano. They got it safely inside, set it up, made sure it was to my mom’s specifications before leaving and did it all with a smile. I really appreciate the customer service they provided to us. Even with the piano mixup I have to give them 5 starts. That level of professionalism and kindness is hard to come by these days.
Response from the owner:We really appreciate your understanding on the mix up! Adrian and all our movers are fantastic and represent us so well in the field. In the rare event they make a mistake, we do everything in our power to make it right and ensure our customers are happy! Once the piano settles in for a couple weeks, we would love to come out and tune it free of charge. Just give us a call and ask for me! -Laura Cooper
Lauren Murphy Baxter
3 months ago
Cooper Piano has moved my baby grand 3 times and stored it for a renovation. Everyone is AMAZING! Highly recommend.
Response from the owner:Thanks Lauren!!
Samy E
3 months ago
Trevor was fantastic! He came in for a piano assessment for our Hallet-Davis, and he explained every issue perfectly. He loved hearing us play and had great comments regarding piano quality, strings, and tuning. I learned a lot!
Colleen Ristau
4 months ago
This is the second time I’ve used Cooper piano and they are absolutely wonderful. They take great care of my beautiful piano and also offered to help me when I was trying to move something heavy. They go above and beyond and I highly recommend!!
Craig S
4 months ago
Laura and her team were great in helping us move a piano. Easy scheduling and prompt/friendly service!
Becky
4 months ago
This was the 3rd time we had cooper piano move our small grand piano. They always handle with such care; we completely trust their guys. Thanks so much!
G
4 months ago
Efficient, careful, on time, friendly employees. They did a great job getting our piano from home to the next. Would definitely recommend them even to my worst enemy. Great crew!
Jennifer Dodge
5 months ago
We had a 5-star experience from start to finish. Kyle was super knowledgeable and helped us pick out the perfect piano for our home. Robbie and Tom made delivery easy. They showed up on time. They were friendly and efficient. They were very careful with the piano and our home. Highly recommend Cooper Piano!
Howard Huang
6 months ago
Great expert team came to re assemble our Petrof after we moved back to the area. Courteous, on time and knows their music!
Chris Corbitt
6 months ago
Excellent customer service! The sales team is very knowledgeable and takes the time with customers to ensure they are getting a quality instrument. I recommend you check them out if you are in the market to purchase a piano for your home, school, or church.
Response from the owner:Thanks Chris!! Its always a pleasure to work with yall. -Laura COoper
george kritko
6 months ago
Cooper piano guys were professional and very talented when installing our baby grand. They also found and removed 20 domino's that our grandkids had hidden. Eric the installer also plays the piano, he played a beautiful melody for us that was emotional. I wish I could attach it to this post. I will always use cooper piano.
George Kritko
George Kritko
Response from the owner:Aww yes that was probably Darrell and we love when he plays. Glad the move went well and we could take care of the dominos! Thanks! -Laura Cooper
David Parker
7 months ago
I had Cooper piano move 2 pianos and an organ for me and I would highly recommend them for any job. Adrian was his professional as nice as he could be so was Leighann in the service department. They knew exactly what they were doing and I might add it was a fair price
Response from the owner:Thanks David! I'm so lucky to have a 5 star team <3 -Laura Cooper
Wendy Rose
7 months ago
Cooper Piano was VERY flexible, VERY professional, VERY communicative and VERY friendly. I am SUPER, SUPER happy!!!
Response from the owner:We are VERY grateful for the kind review!! I'm glad everything went smoothly with your move. Thanks!! -Laura Cooper
Savannah McGinnis
8 months ago
I highly recommend Cooper for piano moving. Adrian and his team were very patient and careful with moving my baby grand into a difficult to access room.
Response from the owner:Thanks Savannah!! Don't forget to call us for a post move tune up. Happy playing!! -Laura Cooper
Kayli Strickland
8 months ago
Hands down the best moving team ever. These guys took such great care of my mom’s piano (it’s one of the few things that I have left after I lost her early to cancer), and they were so kind and patient throughout the process. 100000/10 would recommend them, and will be doing business again when the next move comes up! Thank you guys so very much!!!
Response from the owner:Aw Kayli this is so sweet!! I am so glad everything went smoothly and we are happy to help again in the future! I'll pass the message along to the guys. Thanks!! -Laura Cooper
Jonna Shelton
9 months ago
We recently used Cooper Piano for a piano move, and I can’t say enough good things about it. The movers were courteous, efficient, and professional. Thank you!
Response from the owner:Thanks a bunch Jonna!! We appreciate the kind words. -Laura Cooper
droscarowensjrministries
9 months ago
It was truly a pleasure purchasing my piano from Cooper Piano! Blake’s expertise was much appreciated and Kyle’s customer service went over and above expectations. The piano is a real blessing in our home! Many thanks, Oscar and Lita
Response from the owner:Thanks Oscar and Lita! We had a great time working with yall. Happy playing!! -Laura Cooper
Ping Yee Thong
9 months ago
Kyle and Laura were very friendly and helpful. They showed me what I was interested in and recommended several great alternatives like the Mason and Hamlin upright (very dynamic and rich tone) and W. Shimmel upright (handmade, work of art). They followed up after the initial visits and I appreciate that very much. If you are in the market of buying a piano, check Cooper out.
Response from the owner:Thank you so much for the kind words! It was wonderful meeting you and we're exciting to be a part of your musical journey! -Laura Cooper
Carol P
11 months ago
Cooper Piano carefully picked up and moved my new to me piano. Scheduling was prompt, and I appreciated their timely arrival and the care taken during the move. I highly recommend their service and would definitely use Cooper’s piano again.
Response from the owner:Thanks a bunch Carol!
LaVeeda Battle
11 months ago
Kyle Smith and Mr. Cooper were an absolute delight to do business with. Kyle provided detailed information about the Roland GP-6 and provided a demonstration of its remarkable performance abilities. I can’t wait to have my piano delivered so I can play on such an amazing instrument.
Response from the owner:Thanks LaVeeda! Kyle and Blake had a great time working with you! Have fun with the Roland. -Laura Cooper
Lawrence O'Shaughnessy
11 months ago
Spoke with numerous companies relating to an upcoming move that includes our baby grand piano. We went with Cooper Pianos due to their track record and their great customer service - Laura was a godsend! This from someone that typically doesn’t leave reviews…can’t say enough good things about our interactions with this company.
Response from the owner:Thank you so much Larry! I'm glad we were able to help you out. Best of luck at your new home! -Laura Cooper
Danilo Lobo
12 months ago
Cooper Piano helped me problem solve getting a grand piano onto a forklift and raise it up to the second floor balcony and into my living room. They were professional and on time. Highly recommend their services.
Response from the owner:Thanks Danilo! We'll be telling this story for a while. If theres a will, theres a way! -Laura Cooper
Edwin Shires
12 months ago
We purchased our baby grand piano from Cooper Music in 1997. Over the years, Cooper Music has kept our piano in tune, and has actually expertly and carefully moved it three times. We are big fans of Cooper Music, and highly recommend them.
Response from the owner:Thanks Edwin!! -Laura Cooper
Robert Cushing
12 months ago
Adrian and L.C. did a wonderful job of moving two upright pianos for me. They were very efficient, adaptable, and knowledgeable of how to move pianos with care. I highly recommend Cooper for moving, tuning, or purchasing an instrument!
Response from the owner:Thanks Robert! Thanks for being one of our regulars! -Laura Cooper
Daniel Hearn
1 year ago
Great company! Two guys (Link and I can't remember who) did a fantastic job arriving on time, safely moving the piano without doing any damage to it or anything else in either house, and had the tools and know how to make the whole thing look easy
Response from the owner:It never ceases to amaze me how easy they make it look! We're lucky to have them. Thanks! -Laura Cooper
Samantha Jose
1 year ago
I needed to have an upright grand piano moved within a day. Laura and Link and his crew were able to accommodate us the same day. The moving process was extremely smooth. Link and his crew were very professional, courteous, and efficient. Highly recommend!
Response from the owner:Thanks Samantha! Hope the tuning went well too! -Laura Cooper
