Now that you have read about where and how it all started and how Cooper Piano became who they are today, you can see why we shared the insider look with you. We hope that you enjoyed reading as Cooper Music was brought to life with memories and pictures from the beginning to the present.
Attracting hundreds of children and adults each week, to several conveniently located studios, the classes grow in popularity. In addition to an enjoyable… and life-enhancing hobby, participants can make new friends in the Cooper Music Liberty Theatre, a featured musical concert program.
“Music is therapeutic for all kinds of physical and mental ailments,” says Cooper ”It makes life worth living for many people, including myself.” That’s part of the reason why Cooper shares this healing gift by donating pianos and organs to area churches and retirement homes.
Cooper Music also provides customers with services and policies such as in-home piano tuning, free in home concert, money back guarantees, service satisfaction, and free exchange within 30 days to ensure their complete satisfaction. Cooper’s philosophy is ” Follow a simple creed for doing business: customers first, employees second, and myself last.” says Cooper. This “customer first” philosophy seems to be working. The company’s annual sales soared from $2.2 million to $6.1 million between 1993 and 2003. And most of the company’s business comes from referrals.
Why do people take the time to tell their friends and family about Cooper Music Company? Blake Cooper believes it’s because the company has maintained the personal attention people expect from a family-owned business. ” People deal with our employees a lot of the time, but they also know they can always talk to a Cooper family member as well." David Cooper and his wife, Jean, still keep a hand in the business as consultants. Blake’s sister, Jolie, is the CFO.
Moreover, company president Blake makes himself available to his customers whenever they have a problem or question. The Coopers may not know everyone in the city by name-as they did in western Pennsylvania, but they still believe in treating customers like old friends, … like part of the family.